Service culture from the top down – at Zinia we are passionate about customer service – for us it is about thinking differently, about being genuine and providing you with a service level beyond your expectations. We believe that true customer service is about infusing a service culture within our entire company to create an environment where you experience exceptional customer service at every level! You will love dealing with us because we don’t just provide a purchase, but an experience that is welcoming, friendly and personal.

At Zinia we are passionate about customer service; for us it is about thinking differently, about being genuine and providing you with a service level way beyond your expectations.

SERVICE

“THE SERVICE AND VOICE PRODUCT WE HAVE RECEIVED FROM ZINIA HAS BEEN FANTASTIC AND WHENEVER I HAVE HAD ANY QUERIES THEY ARE BEEN ANSWERED VERY QUICKLY AND EFFICIENTLY.”
Josslyn Riekert – Droste Industrial Supplies CC
Many companies claim to have the best service, but we let the Zinia experience speak for itself. By putting in the essential measures we can guarantee first rate service through:

 

Trained qualified staff

We place the right people in the right positions, empowering them to perform at their peak. Through constant training, our team is always improving.

 

Clear concise information

We clearly set out our intentions from the start. This allows for total transparency and holds us accountable while managing expectation throughout a client’s service experience.

 

Technology

We strongly believe in efficiency through technology. Proactive monitoring systems, ERP systems to automate the entire business, fleet management to deploy and track technicians; we use them all with one objective, a client experience like no other!

 

Culture and attitude

We breed a culture of accountability and passion. Zinia offers a working environment that nurtures talent and promotes excellent customer service. We drive our culture to ensure we are all pulling in the same direction; all eyes are on the business of internet.

 

Ratio of resources to client

Companies have lost the genuineness and personal side of customer service. This is where many businesses get service wrong, in a bid to lower the cost associated with resources, the customer becomes lost in a technology-ruled process where you are not heard, or need to repeat your communication many times before having a query resolved. The sad reality is that in most Telco’s if you are “big” business to them, you get preferential treatment.
Zinia has the highest ratio of resources to client in the industry, and all our clients are valued, no matter their size.

OUR NETWORK