Monthly Archives: April 2017


Internet downtime is costing your business

Internet downtime is costing your business more than you think How you view Internet connectivity is critical to your business because any downtime, or low internet performance, can seriously impact costs, productivity and lost revenue. While you may think your business will never lose Millions when your technology goes down or connectivity is affected, think again. According to the Gartner Group one hour of downtime of core business applications will cost all companies, of all sizes, in all industries an average of nearly R700 000 per hour. And small to medium sized......

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Many firms can’t get connectivity they need Although the roll-out of fibre is picking up, more than a third of South African businesses can’t get the connectivity they would like or need due to a lack of coverage and infrastructure. This is according to Zinia, an Internet service provider (ISP) and wholesaler that compares products and providers for companies. “As businesses become increasingly complex, competitive, global and time-sensitive − reliable connectivity can make the difference between success and failure,” says Zinia founder and chief commercial officer Warren Bonheim. He says even when coverage and infrastructure......

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Fair usage policies and shaping

Fair usage policies and shaping go hand-in-hand. In this blog Warren Bonheim, Zinia CCO, discusses the types of shaping businesses could expect. The first is usage shaping. Historically, a large number of businesses used to use – and still use – ADSL, and they’ll be using uncapped ADSL. However, typically towards the end of the month, the line will get slower, based on how  much they’ve used. Often that’s quite damaging to business, because you need your access for payroll and other month-end activities. ADSL is probably the worst impacted in terms......

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ISPs must put service centre stage It is no secret that South Africa in general has a culture of poor customer service across many sectors of the economy and the telecommunications industry is no exception. The last report from the South African Customer Satisfaction Index (SAcsi) for Mobile Data Service Providers in October 2016 revealed that South African consumers express low levels of loyalty to their mobile data service providers and are generally disappointed with the service they receive from them. And another SAcsi report states that “South Africans are about as......

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True customer service is about infusing the entire company with a service culture to create an environment of exceptional customer service at every level, says Warren Bonheim, chief commercial officer at Zinia. It is no secret that South Africa in general has a culture of poor customer service. Many businesses have taken steps to challenge this unfortunate status quo and create service models that are efficient; however, they can still be cold and impersonal. The reality is that a customer-centric model means overhauling both the culture and systems of a company to......

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