April 2017

Internet downtime is costing your business more than you think How you view Internet connectivity is critical to your business because any downtime, or low internet performance, can seriously impact costs, productivity and lost revenue. While you may think your business will never lose Millions when your...

Many firms can't get connectivity they need Although the roll-out of fibre is picking up, more than a third of South African businesses can't get the connectivity they would like or need due to a lack of coverage and infrastructure. This is according to Zinia, an Internet service provider (ISP)...

Fair usage policies and shaping go hand-in-hand. In this blog Warren Bonheim, Zinia CCO, discusses the types of shaping businesses could expect. The first is usage shaping. Historically, a large number of businesses used to use – and still use – ADSL, and they’ll be using uncapped ADSL....

ISPs must put service centre stage It is no secret that South Africa in general has a culture of poor customer service across many sectors of the economy and the telecommunications industry is no exception. The last report from the South African Customer Satisfaction Index (SAcsi) for...

True customer service is about infusing the entire company with a service culture to create an environment of exceptional customer service at every level, says Warren Bonheim, chief commercial officer at Zinia. It is no secret that South Africa in general has a culture of poor...