Monthly Archives: August 2017


The Zinia twist on Geolocation

The Zinia twist on Geolocation Oxford Dictionary Geolocation: The process or technique of identifying the geographical location of a person or device by means of digital information processed via the Internet. Zinia Geolocation: The process or technique of using advanced fleet management software to identify the closest available tech support vehicle to proactively service your network, thus mitigating client downtime. While many businesses are harping on the use of geolocation as a marketing tool, Zinia views this technological approach as a service enabler. Because Zinia is determined to improve customer experience we......

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Proactive not Reactive

Proactive not Reactive I believe that everyone chooses how to approach life. If you’re proactive, you focus on preparing. If you’re reactive, you end up focusing on repairing. ~ John C. Maxwell, Today Matters We have all heard a lot about being proactive, especially in business. However, a sector where this has failed to penetrate past a certain level is client service, particularly when it comes to the quality of your connectivity and Internet service. The industry standard has remained reactively mundane and has changed little since the age of the dial-up. In fact, it......

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