Zinia news


Why Partnerships Will Make Or Break Your Business

Partnerships are tricky, whether you looking to start a business or grow your existing one, partnerships will make or break you. The definition ‘partner’ can actually be a polygamous relationship, with partnerships ranging from suppliers, investors, banks, financiers, contractors and joint ventures… so how do you make partnerships work for your business? KNOW WHO YOUR BEDFELLOW IS Resist the urge to jump into a partnership quickly, even if it seems perfect. We often want something so bad we convince ourselves that the terms of the relationship presented are too good to be......

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Zinia's silver bullet

Zinia is a local Internet and voice provider that focuses on the B2B market. The company has shown incredible growth over the last few years by making use of something called proposition simplifying. Here’s how Zinia did it....

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Many firms can’t get connectivity they need Although the roll-out of fibre is picking up, more than a third of South African businesses can’t get the connectivity they would like or need due to a lack of coverage and infrastructure. This is according to Zinia, an Internet service provider (ISP) and wholesaler that compares products and providers for companies. “As businesses become increasingly complex, competitive, global and time-sensitive − reliable connectivity can make the difference between success and failure,” says Zinia founder and chief commercial officer Warren Bonheim. He says even when coverage and infrastructure......

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ISPs must put service centre stage It is no secret that South Africa in general has a culture of poor customer service across many sectors of the economy and the telecommunications industry is no exception. The last report from the South African Customer Satisfaction Index (SAcsi) for Mobile Data Service Providers in October 2016 revealed that South African consumers express low levels of loyalty to their mobile data service providers and are generally disappointed with the service they receive from them. And another SAcsi report states that “South Africans are about as......

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True customer service is about infusing the entire company with a service culture to create an environment of exceptional customer service at every level, says Warren Bonheim, chief commercial officer at Zinia. It is no secret that South Africa in general has a culture of poor customer service. Many businesses have taken steps to challenge this unfortunate status quo and create service models that are efficient; however, they can still be cold and impersonal. The reality is that a customer-centric model means overhauling both the culture and systems of a company to......

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OPINION: THE FUTURE OF SA TELECOMS The South African telecommunications industry is due for some serious disruption in 2017 and beyond. Telco providers will be forced to reevaluate their business strategies in order to keep up with a rapidly changing landscape. As margins continue to erode, consolidation increases, the Fibre “landgrab” progresses, and customer loyalty diminishes, the telecommunications industry will need to evolve from purely selling products. This is the view of Warren Bonheim, who outlines his predictions for the year ahead. Bonheim is the CCO of Zinia, a business internet provider and......

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#BIZTRENDS2017: TOP BANDWIDTH TRENDS FOR 2017 South Africa is in the midst of a very interesting bandwidth era where connectivity entrenches itself firmly as the third utility alongside power and water. ©across via 123RF Prices of business internet are lowering, fueled by the fibre “landgrab”as well as large network interest in the SME space. The sad reality is that the demand for data far exceeds the supply we have in the country, making data still expensive compared to other continents. The reason data remains more expensive in this country is also due to the......

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LTE WILL NEVER BE ON PAR WITH FIBRE

LTE will never be on par with Fibre WARREN BONHEIM, CCO OF INTERNET SERVICE PROVIDER ZINIA, HAS STATED THAT WHILE LTE-A IS A GOOD ALTERNATIVE TO FIBRE, IT WILL NEVER BE ON PAR WITH THE CABLE-BASED SERVICE. Warren Bonheim, CCO of Internet service provider Zinia, has stated that while LTE-A is a good alternative to fibre, it will never be on par with the cable-based service. Bonheim made the statement as part of an opinion piece on the broadband technologies and how they compare. “While the idea of wireless with fibre-like experience is something we all want, businesses......

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Less talk and more action, says Zinia

Less talk and more action, says Zinia Internet service provider Zinia has thrown down the gauntlet to the telecommunications industry and government to take faster action and make last mile internet connectivity for South African municipalities a reality. On the back of the announcement by cabinet to fast-track the roll out of broadband in the SA Connect policy, Warren Bonheim, CCO of Zinia, says it is time to move from politics to delivery. “The commitment to broadband rollout has been dragged out over the years. This has left many municipalities, who are......

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Zinia throws down gauntlet to the telco industry and government in SA Internet Service Provider Zinia has thrown down the gauntlet to the telecommunications industry, as well as government, to take faster action and make last mile internet connectivity for South African municipalities a reality. On the back of the announcement by Cabinet to fast-track the roll out of broadband in the SA Connect policy, Warren Bonheim, CCO of Zinia, says it is time to move from politics to delivery. “The commitment to broadband rollout has been dragged out over the years.......

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