Notable Clients
Service
Simplicity
Our whole business is built around Service Excellence and your experience.
We have a culture of service excellence that permeates every department. Our customers love dealing with us not only because we are welcoming, friendly and personal, but we have made dealing with us easy and pleasurable.
Service
Simplicity
Our whole business is built around Service Excellence and your experience.
We have a culture of service excellence that permeates every department. Our customers love dealing with us not only because we are welcoming, friendly and personal, but we have made dealing with easy and pleasurable.
The Zinia Experience
The Zinia Experience
How We Work
Assign a dedicated team and project manager for you.
You can pick up the phone at any time and speak directly to ONE person who knows you by name. Project manage the entire rollout for you regardless of the network We have sway with the top networks so are able to resolve issues or escalate them quickly.
Provide quick connectivity while you wait for fibre.
Our established wireless network provides interim connectivity. Site surveys have already been done prior to proposal. Other networks complete this only on order, we have already done the pre-qualification so there won’t be any nasty surprises.
Provide a simplified installation process document.
You know what is going to happen at a glance. Your project manager communicates with you every step of the way. You will be kept informed at all times.
In-house technical team manages complex technical factors involved in the installation.
We ensure that your technical environment is properly scoped so that when we are ready to install the process is smooth.
Escalation processes with full contact details right up to the CEO.
If you are unhappy with your service levels you will have access to director level personnel.
Communication beyond the norm
Our intention is to make the complicated process of installation so effortless that you never have to chase us. We communicate all milestones quickly and update you regularly through our team of passionate, accountable people.
Post Installation Services
What you get
Zinia state of the art real-time monitoring centre.
We take proactive measures to resolve network problems before you even know there is an issue.
Zinia geo location technology.
We use advanced fleet management software to direct the closest technician to you which means faster resolution of problems.
Zinia service model.
We provide consistent communication, proactive feedback and take accountability. Constant evaluation of customer service levels and satisfaction which means we are always improving.
Simplified billing.
One Bill which means you can view and double check all your accounts quickly and easily in one place.
Annual pricing reviews.
You get the benefit of price reductions.
Opportunity to move between products/networks.
If the network you are on is not performing up to par we can move you to another provider within your existing contract.
Review of new products and technologies.
You get the benefit of better tech and prices without the hassle of changing providers.
