Positive Zinia customer reviews on Hellopeter or any other review platform should be celebrated as a reflection of consistent service excellence. Zinia, a leading business Telecoms and ICT provider, announced today that it has achieved #1 in Telecommunications on Hellopeter customer review platform, and achieved a 5 out 5 rating on global feedback company eKomi.
Zinia also received a 9.7 out of 10 Trust Index ranking and average customer rating of 4.4 out of 5 on Hellopeter. The company’s ratings on eKomi increased from 4.7 out of 5 to 5 out of 5 in 2021, with a 97% positive customer feedback ensuring that Zinia maintains its Gold customer award certificate.
Warren Bonheim, co-founder and Managing Director of Zinia, comments: “We have a very strong customer service culture and seeing our hard work reflected in these reviews is rewarding for us all, especially during these tough times.”
“Our positive culture and personalised service is our Crown Jewel, backed up by an excellent digitisation strategy we continue to achieve success in the market, despite what is happening economically.”
Zinia took a strategic decision during 2020, when the global pandemic hit, that it would not carry out retrenchments because in addition to the impact to employees and their families, it would mean they wouldn’t be able to service customers effectively.
“During tough times, most leaders seek to cut costs, and their wage bill is often viewed as the easiest place to start,” says Bonheim. “We did everything possible to reduce expenses with minimal impact to employees and our customers. It would certainly have been easier to make the call to retrench, however our people and customer service are two areas where we are not willing to compromise.”
And Zinia’s strategic decision paid off, as their customer reviews strongly suggest.
Another strategic decision that paid off for the company was investing in a digitization strategy in 2018 – which included automating key business processes, as well as technology that would give Zinia what it needed to manage and sustain its growth.
Zinia needed automation to drive efficiencies and also ensure that customer service was not compromised. Investments in IT systems, customer engagement and ticketing, productivity monitoring and more, allowed the telecoms and IT company to remain strong post 2020.
The leader’s investment in IT managed services platform known as ZMS allowed Zinia to better manage their customer’s IT and network environments; improve efficiency and productivity of its own internal resources; proactively service its customers; as well as minimise downtime.
“While we are in a tough economic climate, our focus on keeping staff motivated and our positive company culture also contributes to our ability to meet our brand promise of service excellence. After all, service is what differentiates us from our competitors,” concludes Bonheim.