Zinia solves Sentinel’s Connectivity Downtime Issues

Zinia solves Sentinel’s Connectivity Downtime Issues

Zinia solves Sentinel’s Connectivity Downtime Issues

The Sentinel Retirement Fund is one of the largest self-administered, defined-contribution, umbrella pension funds in South Africa, actively managing funds of R85 billion in 2016. The fund has a Head Office in Parktown and Client Service Centres in Welkom, Klerksdorp, Carletonville and Witbank.

The Challenges

Faced with regular Internet downtime, slow speeds and costly fees from their provider, Sentinel turned to Zinia to help them come up with a more reliable and affordable Internet solution. The retirement fund and their Client Service Centres were without Internet for up to three days at a time, in addition they were frustrated with wasting time being kept on hold when logging calls or trying to sort issues out with their provider.

The Solution

Solving the issues required a solution that would guarantee uptime and provide Sentinel with redundancy in case of connectivity interruptions, thereby providing the Retirement Fund with “always on” Internet. Zinia initially solved the fund’s connectivity issues by moving Sentinel from a 1 Mbps and 2 Mbps Diginet line to two fibre links; one primary link at 20 Mbps and one at 10 Mbps for redundancy.

“At that time we were getting ten times the speed at an affordable cost without the frustrations involved in constantly trying to call our provider to sort it out,” says Philip Honiball, IT Support services at Sentinel. “We haven’t had any serious downtime or issues with the new Internet lines from Zinia and their call centre is very helpful and we get assisted immediately.”

As the need for more bandwidth and speeds increased, Zinia laterupgraded Sentinel to a 200 Mbps line and the company is in the process of upgrading to 500 Mbps. With Zinia’s Premium Internet service Sentinel receives dedicated 1:1 connections, 99% uptime SLA and the assurance that should their service be interrupted they can easily switch over to their secondary fibre line.

For the Client Service Centres, Zinia implemented a Viprinet VPN solution which links all the branches to the Sentinel Head Office via sim cards, effectively creating a tunnel back to head office so they can access the Internet. “We were very impressed by the support and how quick the setup with the VPN was done once the hardware was received.”

“Zinia’s call centre is a big stand out for us. Their staff are really friendly and helpful and usually know about the issue by the time we phone to report something.”