About
We Run. You Grow.
Effortless IT
Our Story
Zinia’s purpose is to make IT effortless! Our unwavering focus on delivering solutions effortlessly is infused within our people, processes, and systems. Since Zinia was founded, our vision has always been to make it effortless to deal with us. Our technology, solutions and services are bespoke, uncomplicated, and engineered to be robust and work effortlessly, minimising the risk and challenges associated with technology.
Our Story
Zinia’s purpose is to make IT effortless. Every interaction you have with Zinia; every product, service or strategy must align with this purpose.
As the IT landscape and emerging technologies evolve, IT operations become more complex, yet business reliance on it has accelerated. IT leaders need confidence in their IT services provider to partner with them to manage this complexity, providing security, network scale and stability to their IT infrastructure.
In addition, the need to embrace digital transformation, automation tools, IT monitoring, remote working, the cloud – public, private and hybrid – and strengthen their cybersecurity is a priority for many IT leaders. They need an IT partner with a proven track record, capability, and robust operations to ensure a smooth and efficient IT operation.
Our History
Sixteen years ago, Zinia was established as an ISP telco with a clear vision: to revolutionise the telecommunications industry by prioritising client satisfaction above all else.
From the very beginning, our founders understood that success hinged on assembling a team of dedicated professionals who were not only skilled but also deeply committed to delivering exceptional results for clients.
Over the years, Zinia strategically amalgamated several businesses, each bringing unique strengths and capabilities to the table. This integration process was driven by a single methodology: placing the right people in the right positions to ensure optimal client outcomes. This holistic approach allowed us to expand our offerings and evolve into a comprehensive technology provider.
Our focus on operational excellence and client needs propelled Zinia to the top of the industry. We quickly became rated #1 in telecommunications and IT on Hellopeter, a testament to our client-driven culture and relentless pursuit of excellence.
We are constantly assessing Gartner top right quadrant solutions, ensuring that clients always have access to the best technology available.
The establishment of a dedicated enterprise service division further solidified our commitment to providing tailored solutions that met the specific needs of larger organisations.
Unlike traditional companies, Zinia replaced the conventional sales methodologies with a Client Success focus aimed at building long-term relationships and delivering continuous value. Aiming to prioritise client’s needs first, our teams ensure the delivery of meaningful value tailored to your IT goals.
Today, Zinia stands as a leading technology group with a reputation for driving client outcomes with global best-in-class solutions. We remain selective in our clientele, ensuring that we can dedicate the necessary focus and resources to each partnership. Our strategy has created a culture of trust and mutual growth, with a team of passionate professionals dedicated to delivering tangible value.
Zinia’s journey from an ISP to a technology powerhouse is a story of strategic growth, operational excellence, and a commitment to client success. With a strong foundation and a clear vision for the future, we continue to set the standard in the industry, empowering businesses to achieve their full potential through innovative technology solutions.
Key milestones
- Implemented advanced helpdesk customer portal with monthly performance reporting, priority service and optional Netpath monitoring
- Bolstered capability with top level certifications – Microsoft, HP, Aruba, Sophos, Trend Micro, SentinelOne
- Launched Zinia Managed Services – investment in world-leading AI powered IT management Platform, customised and automated for smooth monitoring and management of IT
- Certified Best of Breed Cloud specialists offering AWS, Microsoft Azure, and Private Cloud solutions.
- Launched Productivity Tool – simple dashboard and insights software to monitor employee productivity
- MSSP for Sophos, certified Trend partner and SentinelOne MSP
- Best performing Fixed Cloud Partner – Vodacom Award 2022
- B-BBEE Level 2 Compliance
Key milestones
- Implemented advanced helpdesk customer portal with monthly performance reporting, priority service and optional Netpath monitoring
- Bolstered capability with top level certifications – Microsoft, HP, Aruba, Sophos, Trend Micro, SentinelOne,
- Launched Zinia Managed Services – investment in N-Able World’s No 1 MSP Platform customised and automated for smooth monitoring and management of IT
- Certified Best of Breed Cloud specialists offering AWS, Microsoft Azure, and Private Cloud solutions.
- Launched Productivity Tool – simple dashboard and insights software to monitor employee productivity
- MSSP for Sophos, certified Trend partner and SentinelOne MSP
- Best performing Fixed Cloud Partner – Vodacom Award 2022
- B-BBEE Level 2 Compliance
Our Purpose
Every successful business stands for something at its core: its reason for being and what drives the company forward. Our unwavering focus on making IT effortless is infused within the culture, people, processes, and systems of Zinia. We make it effortless to deal with us. Our technology, solutions and services are bespoke, uncomplicated, and engineered to be robust and work effortlessly, minimising the risk and challenges associated with technology within organisations.
Our Values
Operational excellence
- through continuous improvement
Meet client expectations on an ongoing basis by measuring success and continually improving Zinia’s processes, systems, and people. With real-time insights and analytics into what is and what is not working, we drive successful outcomes, shifting quickly when necessary.
Innovative technology
– advanced and forward thinking
Zinia harnesses world leading technology systems to manage a state-of-the-art NOC and SOC, customer helpdesk, CRM and IT management, always looking forward to find better ways of doing business and servicing clients.
Customer-focus
- customer first culture
Provide the best service with skilled and highly proficient support, technical and IT resources in-house. Our culture is vibrant, positive with a “can do” attitude, always focused on making a complicated process so effortless that you never have to chase us.
Accountability
– accountability breeds responsibility
Zinia’s technology systems, transparency and leadership approach drives total accountability. With us there are no excuses, just solutions! Our systems and processes keep us accountable because we measure, manage and escalate along the entire customer journey.
Our Leadership
Frank Mullen | Chief Executive Officer
Frank has over three decades of ICT industry expertise, is a passionate entrepreneur, and leads Zinia with zeal. He thrives on transforming businesses through innovation and technology, which led him to co-found Zinia in 2009 after successfully running a network consulting company, and a distribution business in the telecoms sector. Armed with his vast technical ICT expertise combined with razor-sharp business strategy skills, Frank is a formidable leader. His specialties include IT and telecoms products and services, business, importing, distributing, creating channels, growing direct B2B market share and businesses, turning around non profitable companies, and Business Strategy.
Warren Bonheim | Managing Director
Warren has 20 + years under his belt as an entrepreneur in the ICT sector where he founded two multi-million-rand businesses, the first one in the telecommunications industry specialising in PABX’s and Premicell Lease Cost Routers, and then Zinia which he co-founded with Frank Mullen at the young age of 29. He has a passion for growth and seeking “what’s next”, for the industry and his company, however always ensuring continual improvement of operations, processes, products/services, and people. His combination of negotiation skills and business acumen has allowed Warren to take Zinia forward even during tough market conditions, and his strength in sales and marketing ensures a strong market position and differentiation.
Carmen Hargroves | Corporate Director - Zinia Connect
Carmen Hargroves, Director of Zinia Connect, leads our enterprise division that provides high level telecommunications and IT account management to large companies. With 28+ Years’ ICT experience, a wealth of large corporate account management experience, and multiple accreditations and certifications under her belt, Carmen is a dynamic and positive leader. Her strategic expertise, knowledge of the industry and relentless pursuit of always delivering on promises has earned her the trust of CEO’s and Chairmen of multi-billion Rand companies.
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