IT support
Unmatched IT support capabilities for mid-sized to large organisations and internal IT departments.
Our aim is to support organisations and in-house IT departments to maintain a stable, efficient, and cost-effective IT ecosystem. We ensure all systems and employees – remote or in office – are up and running, ensuring organisations get the most out of their technology and can focus on their commercial success.
Having the right IT support plan in place is crucial in today’s business environment. Also, with cyber threats constantly evolving and becoming more sophisticated, and new legislation, IT operations need to be strategically led and proactively managed.
Zinia provides a range of IT support options to manage organisations’ technology infrastructure and end users, either remotely or onsite, with 24/7 monitoring and management. Through the world’s #1 MSP platform, available capacity, and highly skilled engineers, we can take responsibility for part, or all of the IT infrastructure, including all types of technology and all end users.
We maintain and manage IT infrastructure and support employees for a fixed monthly fee. From day-to-day recommendations and troubleshooting to complex problem diagnosis and resolution, we provide managed IT support services and transparent Service Level Agreements.
Our Services

REMOTELY MANAGED
Designed for organisations looking to strengthen their in-house IT team or existing third-party provider, this package offers expert remote support to seamlessly enhance IT capabilities and drive operational efficiency.
- 24/7 infrastructure management & monitoring
- Support all technology – servers, workstations, devices, terminal users, and network devices
- Resource monitoring and auto healing (CPU usage, Memory usage, Hard drive usage, Windows Services)
- Automated updates and patch management
- Reactive on-site support and scheduled on-site visits
- Remote Service Desk support (shared remote session)
- Scheduled preventative maintenance
- Asset management and reporting for hardware and software capacity planning
- Executive reporting showcasing performance of technology in the organisation (on demand)
- Reactive on-site support and scheduled on-site visits, can be arranged on an ad-hoc basis
*Onsite engineer visits are billed at an additional rate
FULLY MANAGED
For organisations seeking a comprehensive, fully outsourced solution, our highly-certified IT engineers provide expert support both remotely and on-site, ensuring seamless operations and peace of mind.
- 24/7 infrastructure management & monitoring
- Support all technology – servers, workstations, devices, terminal users, and network devices
- Resource monitoring and auto healing (CPU usage, Memory usage, Hard drive usage, Windows Services)
- Automated updates and patch management
- Remote Service Desk support
- Service Desk support (shared remote session support)
- Scheduled preventative maintenance
- Asset management and reporting for hardware and software capacity planning
- Executive reporting showcasing performance of technology in the organisation (on demand)


CO-MANAGED
Recognising the uniqueness of every IT environment, Zinia customises packages to perfectly align with each organisation’s needs. Clients can leverage Zinia’s expertise and managed services platform for:
- 24/7 monitoring of all technology, resource monitoring and auto healing, scheduled preventative maintenance, automated updates and patch management
- Cybersecurity as-a-service
- Document backups, 0365 backups, disaster recovery, automated recovery testing
- Mail archiving and retrieval
- Mobile device management
WHY ZINIA
- World leading MSP Platform with proactive automation
- Sophos World’s No 1 Cybersecurity platform
- Certified Best of Breed Cloud specialists, AWS, Microsoft Azure, and Private Cloud
- Sophos MSSP, Trend certified and SentinelOne partner
- Cybersecurity specialists
- Highly certified professional services team and CIO-level resources
- Well-established communications network and infrastructure for voice and data
WHY ZINIA
- N-Able World’s No 1 MSP Platform
- Sophos World’s No 1 Cybersecurity platform
- Certified Best of Breed Cloud specialists, AWS, Microsoft Azure, and Private Cloud
- Sophos MSSP, Trend certified and SentinelOne partner
- Cybersecurity specialists
- Highly certified professional services team and CIO-level resources
- Well-established communications network and infrastructure for voice and data
Trusted By













