IT support
Unmatched IT support capabilities for mid-sized to large organisations and internal IT departments.
Our aim is to support organisations and in-house IT departments to maintain a stable, efficient, and cost-effective IT ecosystem. We ensure all systems and employees – remote or in office – are up and running, ensuring organisations get the most out of their technology and can focus on their commercial success.
Having the right IT support plan in place is crucial in today’s business environment. Also, with cyber threats constantly evolving and becoming more sophisticated, and new legislation, IT operations need to be strategically led and proactively managed.
Zinia provides a range of IT support options to manage organisations’ technology infrastructure and end users, either remotely or onsite, with 24/7 monitoring and management. Through the world’s #1 MSP platform, available capacity, and highly skilled engineers, we can take responsibility for part, or all of the IT infrastructure, including all types of technology and all end users.
We maintain and manage IT infrastructure and support employees for a fixed monthly fee. From day-to-day recommendations and troubleshooting to complex problem diagnosis and resolution, we provide managed IT support services and transparent Service Level Agreements.
WHY ZINIA
- N-Able World’s No 1 MSP Platform
- Sophos World’s No 1 Cybersecurity platform
- Certified Best of Breed Cloud specialists, AWS, Microsoft Azure, and Private Cloud
- Sophos MSSP, Trend certified and SentinelOne partner
- Cybersecurity specialists
- Highly certified professional services team and CIO-level resources
- Well-established communications network and infrastructure for voice and data
WHY ZINIA
- N-Able World’s No 1 MSP Platform
- Sophos World’s No 1 Cybersecurity platform
- Certified Best of Breed Cloud specialists, AWS, Microsoft Azure, and Private Cloud
- Sophos MSSP, Trend certified and SentinelOne partner
- Cybersecurity specialists
- Highly certified professional services team and CIO-level resources
- Well-established communications network and infrastructure for voice and data
Our Services
STANDARD - tailored IT support
We provide a professional and responsive level of IT support either remotely or with on-site support for organisations.
- 24/7 infrastructure management & monitoring
- Support all technology – servers, workstations, devices, terminal users, and network devices
- Resource monitoring and auto healing (CPU usage, Memory usage, Hard drive usage, Windows Services)
- Automated updates and patch management
- Remote and onsite IT support options
- Service Desk support (shared remote session support)
- Reactive on-site support and scheduled on-site visits, depending on plan selected
- Scheduled preventative maintenance
- Asset management and reporting for hardware and software capacity planning
- Executive reporting showcasing performance of technology in the organisation (on demand)
*Onsite engineer visits are not included in remote support package
ENABLE for in-house IT departments
For in-house IT departments who require monitoring and automation tools for increased efficiency and productivity of IT personnel.
- Incident Alerts sent to in-house IT team for resolution
- 24/7 monitoring of all technology – servers, workstations, devices, terminal users, and network devices
- Resource monitoring and auto healing (CPU usage, Memory usage, Hard drive usage, Windows Services)
- Scheduled preventative maintenance
- Automated updates and patch management
- Asset management and reporting for hardware and software capacity planning
ACCESS – for partners and in-house IT departments
We also support partners and in-house departments with administrator access to our monitoring and management platform where thousands of routine IT tasks are automated, significantly speeding up the time and service levels when delivering remote IT support, routine maintenance, and patch management for servers, workstations, terminal users, and network devices.
- 24/7 monitoring of all technology – servers, workstations, devices, terminal users, and network devices
- Resource monitoring and auto healing (CPU usage, Memory usage, Hard drive usage, Windows Services)
- Preventative maintenance
- Automated updates and patch management
- Asset management and reporting for hardware and software capacity planning
- Executive reporting showcasing performance of technology in the organisation
Trusted By
