Zinia provides high quality Internet services to Engineering firm ProMinent

ProMinent Fluid Controls is a global market leader and for over 50 years has been developing and manufacturing high-performance metering technology and efficient technology for water treatment and disinfection.

The engineering company is headquartered in Germany and is present in more than 100 countries around the globe including South Africa. ProMinent’s global success is based on the company’s outstanding levels of high-quality products, decades of engineering expertise and commitment to innovation.

The Problem

The local arm ProMinent Fluid Controls SA (Pty) Ltd, based in Germiston, was having issues with their current copper infrastructure: the business needed faster connectivity, a stable VPN connection to their head office in Germany and a supplier that would implement fibre quickly and provide high quality service should they experience any connectivity issues.

The Solution

ProMinent had no fibre or high speed Internet option in their area and when Telkom began laying fibre in the area, Zinia was the first ISP to approach the engineering company. Zinia was selected to help swiftly implement a cost-effective connectivity solution as ProMinent could not wait on their current provider to supply services.

Zinia - Zinia provides high quality Internet services to Engineering firm ProMinent

“We are very happy with the Zinia Premium Fibre solution – we are achieving consistent high speeds and almost non-existent downtime. In addition, we have a direct point of contact at the Zinia call centre, instead of having to deal with Telkom, should any issues arise.”

The Solution

Zinia recommended a 10 Mbps Premium Fibre solution, an uncapped and unshaped dedicated 1:1 connection with a 99% uptime Service Level Agreement (SLA). The company needed the best quality of service as they were running Voice over IP, frequently used Skype for business and needed to access business critical applica- tions sitting in Germany. The Premium solution recommended by Zinia was perfect for voice, video, Skype and VPN applications.

While ProMinent waited for fibre to be trenched, Zinia installed an interim Microwave solution to ensure they received a fibre-like service which was faster and more stable than their current solution, thereby eliminating all connectivity issues between South Africa and Germany.

Zinia also implemented a voice gateway, lowering ProMinent’s voice costs and allowing the company to keep their existing analogue PABX. Once their SIDN PRI voice gateway is paid off ProMinent’s costs will reduce by about R156 000 per year.

“We have always received a professional service from the Zinia team and our issues are dealt with immediately – having said that we rarely have connectivity issues thanks to Zinia.” Peter Sheasby”

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